Comments & Complaints
We try to offer a friendly, efficient and effective medical service to our patients. If you feel you are not receiving the service that you expect, or if you have suggestions about how we may improve our services, please contact Mr Martin Rutter, Practice Manager, by calling our main number 01527 872163. He will be happy to discuss any such issues with you.
we would also encourage you to complete an online user experience survey.
It is always our intention to achieve complaint resolution speedily, to your satisfaction, within the practice.
If you are still not satisfied then NHS England are responsible for contracting our services. Their website directs to the NHS Choices page for details about how to make a complaint. Their Customer Call Centre is on: 0300 311 22 33.
Ultimately if you have been through the previous processes then complaints can be made to either the General Medical Council (about individual doctors) or:
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.