Churchfields Surgery |
BBC | Health News
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HOW DO I... OBTAIN TELEPHONE ADVICE? The doctors and nurses are happy to give advice over the telephone. If you ring at a time when the doctor or nurse is busy, your number will be taken and they will ring you back. you may telephone NHS Direct, a 24-hour helpline, on 0845 4647 for advice on minor ailments. HOW DO I... Investigation results may be obtained over the telephone. Please ring between 2.00 and 4.00pm to avoid blocking the telephone lines. Also, please bear in mind our confidentiality code which stipulates that we are only able to give a result to the patient themselves or their parent/guardian. HOW
DO I... Routine AppointmentsSurgery times are 08.30 - 11.30am and 3.40 - 5.50pm Monday to Friday. (Please ask at reception for details of our extended hours appointments.) Surgeries are by appointment which may be made in advance at the reception desk or by phoning 872163. You may consult with any doctor in the practice but it is better for you and the doctor if you try to see the same doctor, especially for ongoing problems. This, however, means there may be a delay between booking the appointment and actually seeing the doctor of your choice. Please bear in mind that we are only able to see the patient who is actually booked in for the appointment. We do not wish to cause offence by being unable to deal with another patient's problem when they do not have an allocated appointment. CancellationsIf you are unable to attend, please inform us as soon as possible so that your appointment may be given to someone else. Long AppointmentsIf you have a lot to discuss with the doctor, please tell the receptionist who will arrange a longer appointment. This helps to avoid delays to other patients. Urgent problems An urgent problem will always be seen on the same day by the duty doctor. If there is a large number of urgent patients, you may be asked to sit and wait for a little while. EmergenciesIf you have an EMERGENCY and are unable to get through on the normal telephone number, we have a telephone reserved exclusively for EMERGENCIES. This number is 575455 and is available during surgery hours only. The normal surgery number (872163) should be contacted at all other times. HOW
DO I... Patients are requested to telephone the normal surgery number (872163) before 10.30am if a home visit is required that day. Emergency visits only will be arranged after that time. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. Please remember that several patients can be seen at the surgery in the time it takes to do one home visit. HOW
DO I... Available Monday to Friday during surgery hours. If you have a condition that necessitates continued medication, the doctor will issue you with a copy of your medication ("back copy"). To order your repeat prescription please tick the items you require on your back copy and either drop it into the surgery, post it to us or email your request to requestprescription@nhs.net. Your prescription will then be ready for you to pick up two working days later. We regret that we are unable to deal with prescription requests by telephone. Patients on repeat medication will be requested to see the doctor on occasions for re-assessment. All pharmacies in Bromsgrove will pick up prescriptions from the surgery so that you may then collect the medication directly from the pharmacy. Housebound patients may have their medication delivered. Please contact your pharmacy for details. To become a patient at the surgery,
please bring your medical card into reception. If you are unable to find your card,
a form can be completed by the receptionist with you at the reception desk. You
will then be offered an appointment for a new patient health check so that a brief
outline of your medical history and medication can be taken prior to your medical
records arriving. If there is any change to your name, address or telephone number please inform us as soon as possible. |
